FAQs: Classes & Workshops

Because everyone learns in a different way, some of my classes include multi-media components including online videos, written tutorials that can be viewed online, downloadable pdf files and eBooks that can be viewed offline.

Viewing Requirements
All workshop and class videos are available for viewing online, and are streamed on a secure remote server which offers the best viewing experience. A high speed internet connection is recommended when viewing the videos.

Classes are suitable for viewing on a desktop computer or on a tablet such as ipad. Viewing the classes using cell phones is not recommended, and problems associated with viewing on cell phones are not supported.

If viewing on a tablet, depending on the size of your viewing screen, the sidebar of this website containing the links to your lessons can roll underneath the page content. Simply scroll down the page until you see them. Alternatively you could try viewing in landscape mode.

When viewing on a mobile device, the mobile menu of this website may become active. It looks like three little bars on the top right of the screen.

Clicking on the bars will expand the menu

Mobile Menu FAQ

Clicking again with retract the menu

Mobile Menu FAQ

 

Problems Viewing Videos
All workshop and class videos are streamed on a secure remote server which offers the best viewing experience, and a high speed internet connection is recommended when viewing the videos. If you are experiencing problems viewing the videos, try these solutions:

  • If the video is stuttering and pausing, this is most likely caused by fluctuations in your internet connection so make sure that there is nothing interfering with your connection. A high speed internet connection is recommended. You could also try contacting your internet provider for additional solutions.
  • If your computer shares an internet connection with other devices, it could also interfere with your internet connection.
  • Make sure your browser is up-to-date.
  • Close any other tabs or windows you might have open in your browser.
  • Disable any ad blockers or other browser extensions that could interfere with viewing videos.
  • Try viewing the videos on a different browser.
  • Sometimes your computer settings can be changed or modified to provide better viewing. A google search for your specific problem and computer setup may offer a solution.

 

What happens when I register for a class or workshop?
When making one-time payments you can pay by credit card or Paypal via the Paypal website. You don’t need a Paypal account to pay by credit card. To pay by credit card, select the “pay with a debit or credit card” option located at the bottom of the Paypal check out page.

Once your order is processed, you will be returned to this website.

If you have already created a classroom account – log into the classroom where you will find a link to your class.

If you have not created a classroom account – complete the details to create a classroom account and you will be automatically logged in.

If for some reason you are not returned to the website, please check your inbox where you will receive several emails:
– an order receipt
– an email that contains a link to register an account for the online classroom, if you are not already registered
– a welcome note from me

Once logged into the classroom, access to your classes and workshops will be available on your class dashboard and also as a separate link located in the sidebar of the class webpage.

 

How long will my class materials be available?
Classes and workshops will be available for the lifetime of this website. In the event that the website closes or the content needs to be removed, you will be given at least three month’s notice.
When can I access my classes?
The classroom is open 24/7 so you can log in at any time to access your classes.
How to Reset Your Password

Follow these steps to reset your password:

Go to the login page here.
Click the “Forgot Password?” link.

Reset Password

Type in the email address that you used to register for the online class or workshop.
Click the submit button which will send you an email with a reset link.
NOTE: If you don’t receive the email or it ends up in spam, please whitelist my email address and try again: lindam@linda-matthews.com

Reset Password

Once the email arrives in your inbox, click the link to open the Reset Password page.
Type your new password in the “Password” field. Type the same password in the “Confirm Password” field.
IMPORTANT! Write down your new password and keep a record of it safe so you don’t forget it.
Click the “Submit” button.

Reset Password

You will once again be returned to the login page.
Enter your username and new password which will give you access to your online account.
NOTE: If your browser autofills the username and password fields, clear them first, then manually type the correct information.
IMPORTANT! Usernames and passwords are case sensitive so make sure the CAPSLOCK key on your keyboard is not engaged.

Reset Password

Downloading Files
To download files, click on the download button and the download should automatically start. Alternatively, you can right click and save the file to your desktop.

The files are in a zip file format unless otherwise noted. For zip files you will need an unzip program to unzip the files and you will need a pdf reader to view the pdf files.
Recommended free programs:
Windows – 7 zip
Mac – i-Zip
Adobe PDF Reader

Recommendations for viewing on iPad
Dropbox App to transfer files from computer or laptop to iPad.
iZip for unzipping.
Adobe Acrobat Reader mobile app for viewing pdf files.
Documents 6 App for unzipping and viewing pdf files.

Requirements

You need to have a basic knowledge of computer and internet skills such as how to download and save files to your desktop, and how to browse a website.

A high speed internet connection is recommended in order to view the videos without interruption.

What forms of payment do you accept?
Paying by Paypal
Once you’ve filled out your information on the checkout page, click the “Register” or “Subscribe” button and you’ll be directed to the Paypal website where you can log in and process your payment.

If you don’t have a Paypal account, it’s free and easy to set one up. You can find additional information about setting up a Paypal account here.

Paying by Credit Card via Paypal
Credit card payments are handled via the Paypal website, however you don’t need a Paypal account when paying by credit card.

Once you’ve filled out your information on the checkout page, click the “Register” or “Buy Now” button and you’ll be directed to the Paypal website. You don’t need to log in to Paypal.

Underneath the Paypal login form, click “Pay with a Debit or Credit Card”.

Then select the “Credit Card” tab and complete your purchase without logging into Paypal.

The Paypal page should look similar to this:

Payments

Or this:

Payments

Part Payments via private payment processor
Once you click the Register button, you’ll be taken to a secure webpage where you can fill out your information. Once you have completed the payment process please allow 24 hours for your online account to be set up. You’ll receive an email notification once this has been done.

 

Refunds & Cancellations

Self-paced classes and workshops
There are no refunds for self-paced classes and workshops. All sales are final.

Classes and workshops that have a scheduled start and end date
Refunds are available up until the date the class or workshop commences. After that date no refunds are available.

 

Payment Plans

Payment Plans
I offer payment plans on some of my classes and workshops as a way to make the financial burden a little easier for you. When making payments via a payment plan you will have immediate access to the class or workshop, just the same as if paying in full.

Once your complete payment plan has been completed and the class fee is paid in full you will continue to have lifetime access to the class or workshop and you can log into the online classroom at any time 24/7 to view your lessons and download the files.

If you decide at any time to cancel the payment plan prior to full payment being made, your online account will automatically be revoked and you will no longer have access to the class or workshop. Please be very sure that you want to cancel your payment plan before doing so, and also make sure you have downloaded any available files before cancelling.

 

Problems or Questions?

Please email me.

Do NOT follow this link or you will be banned from the site!